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	<title>Comments on: If You&#8217;re Rude, Own It</title>
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	<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/</link>
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		<title>By: Jodi Zander</title>
		<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/comment-page-1/#comment-1468</link>
		<dc:creator>Jodi Zander</dc:creator>
		<pubDate>Mon, 17 Aug 2009 14:34:18 +0000</pubDate>
		<guid isPermaLink="false">http://cgabriel.com/?p=5422#comment-1468</guid>
		<description>I swear by the Northstar Coffee and their friendly service! HANDS DOWN ! :) Gina, the owner takes pride in her girls who works for her.
PS: you go face to face right away and dont deal with a intercom! I go there all the time becuase they are all so nice I end up becoming friends with them all!</description>
		<content:encoded><![CDATA[<p>I swear by the Northstar Coffee and their friendly service! HANDS DOWN ! <img src='http://cgabriel.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  Gina, the owner takes pride in her girls who works for her.<br />
PS: you go face to face right away and dont deal with a intercom! I go there all the time becuase they are all so nice I end up becoming friends with them all!</p>
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		<title>By: terri</title>
		<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/comment-page-1/#comment-1449</link>
		<dc:creator>terri</dc:creator>
		<pubDate>Tue, 11 Aug 2009 02:01:08 +0000</pubDate>
		<guid isPermaLink="false">http://cgabriel.com/?p=5422#comment-1449</guid>
		<description>I love that you faced her with your concerns instead of just walking away and telling everyone BUT the person who needed to be confronted. I also agree that it was important to notify the management. They may not have responded, but the seed is planted. If the owner wants to stay in business, he/she will be forced to start paying attention to the behavior of the employees.
.-= terri&#180;s last blog ..&lt;a href=&quot;http://territerri.wordpress.com/2009/08/10/back-from-vacation-2/&quot; rel=&quot;nofollow&quot;&gt;Back from Vacation&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>I love that you faced her with your concerns instead of just walking away and telling everyone BUT the person who needed to be confronted. I also agree that it was important to notify the management. They may not have responded, but the seed is planted. If the owner wants to stay in business, he/she will be forced to start paying attention to the behavior of the employees.<br />
.-= terri&#180;s last blog ..<a href="http://territerri.wordpress.com/2009/08/10/back-from-vacation-2/" rel="nofollow">Back from Vacation</a> =-.</p>
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		<title>By: Mike</title>
		<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/comment-page-1/#comment-1446</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Tue, 11 Aug 2009 00:33:16 +0000</pubDate>
		<guid isPermaLink="false">http://cgabriel.com/?p=5422#comment-1446</guid>
		<description>Wow... that was pretty ballsy of her to say something like that to you.  Someone like that has no place in a customer service profession.  As I have a lot of experience in dealing with the public, I can sympathize with an employee who is having a bad day.  We all have them.  It&#039;s part of being a human being.  It doesn&#039;t give you the excuse, however, to be rude, disrespectful, and unprofessional.  Glad you found a better place to get your joe in the morning.
.-= Mike&#180;s last blog ..&lt;a href=&quot;http://www.digitalmcs.com/index.php/component/content/article/12-general/26-updateform&quot; rel=&quot;nofollow&quot;&gt;UpdateForm&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>Wow&#8230; that was pretty ballsy of her to say something like that to you.  Someone like that has no place in a customer service profession.  As I have a lot of experience in dealing with the public, I can sympathize with an employee who is having a bad day.  We all have them.  It&#8217;s part of being a human being.  It doesn&#8217;t give you the excuse, however, to be rude, disrespectful, and unprofessional.  Glad you found a better place to get your joe in the morning.<br />
.-= Mike&#180;s last blog ..<a href="http://www.digitalmcs.com/index.php/component/content/article/12-general/26-updateform" rel="nofollow">UpdateForm</a> =-.</p>
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		<title>By: Christopher Gabriel</title>
		<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/comment-page-1/#comment-1443</link>
		<dc:creator>Christopher Gabriel</dc:creator>
		<pubDate>Mon, 10 Aug 2009 01:54:10 +0000</pubDate>
		<guid isPermaLink="false">http://cgabriel.com/?p=5422#comment-1443</guid>
		<description>You know Jules, I think the operative point in whaat you wrote - and I agree with all of it - is that some people just want to be bitter in life.  

I know people who just feed off of being bitter and nasty; folks constantly looking for an argument.  That&#039;s just no way to go through life.</description>
		<content:encoded><![CDATA[<p>You know Jules, I think the operative point in whaat you wrote &#8211; and I agree with all of it &#8211; is that some people just want to be bitter in life.  </p>
<p>I know people who just feed off of being bitter and nasty; folks constantly looking for an argument.  That&#8217;s just no way to go through life.</p>
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		<title>By: Jules</title>
		<link>http://cgabriel.com/2009/08/08/if-youre-rude-own-it/comment-page-1/#comment-1440</link>
		<dc:creator>Jules</dc:creator>
		<pubDate>Sun, 09 Aug 2009 01:30:07 +0000</pubDate>
		<guid isPermaLink="false">http://cgabriel.com/?p=5422#comment-1440</guid>
		<description>I can&#039;t stand rude customer service people. Granted, some customers are just rude and arrogant, but it&#039;s not an excuse to ruin an employee&#039;s day and treat everyone like the rude person treated them.  I swear some people just want to be bitter in life.  

You&#039;ll be happy to know that at the hotel I work at, we hire for personality, because any competent person can learn the skills it takes to work the job. 

I agree completely that the problem lies in the hiring person.
.-= Jules&#180;s last blog ..&lt;a href=&quot;http://heyojules.wordpress.com/2009/08/07/saggy-socks/&quot; rel=&quot;nofollow&quot;&gt;Saggy Socks&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>I can&#8217;t stand rude customer service people. Granted, some customers are just rude and arrogant, but it&#8217;s not an excuse to ruin an employee&#8217;s day and treat everyone like the rude person treated them.  I swear some people just want to be bitter in life.  </p>
<p>You&#8217;ll be happy to know that at the hotel I work at, we hire for personality, because any competent person can learn the skills it takes to work the job. </p>
<p>I agree completely that the problem lies in the hiring person.<br />
.-= Jules&#180;s last blog ..<a href="http://heyojules.wordpress.com/2009/08/07/saggy-socks/" rel="nofollow">Saggy Socks</a> =-.</p>
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